Guest Concierge

Looking to be an important team member launching an innovative hospitality experience? Gather Campground Bell County is a brand new luxury RV resort located in Belton, TX. We strive to reinvent hospitality for those exploring the open road, and to provide a best-in-class experience to our guests, whether staying for just a night, or an extended stay. This is the first of many locations to come, and we seek critical team members who can help operationalize this inspiring vision. We are searching for self-starters that are eager to learn, desire to help create surprisingly delightful experiences for guests, and who take pride and ownership in their work.

The Role: Gather Campgrounds is searching for a Guest Concierge who will focus on elevating each guest’s experience before arrival, during their stay, and after departure. The Guest Concierge creates evangelizing customers of Gather Campground Bell County (3360 S IH 35 Service Rd, Belton, TX 76513).

Responsibilities: The team member who takes on this role will spend much of their time communicating with and directly serving guests, whether in-person, over the phone, or via text, email, and booking platform communications. They will help guests solve any issues they have within the campground, connect guests with local attractions and destinations, and even help guests prepare for a smooth departure to their next destination.

Ideal Candidate: You have a sharp eye for detail, a love for serving others and curating beautiful experiences, and a strong work-ethic to match. You must be a clear and caring communicator, both verbal and written. You must understand, or seek to understand, how your words and actions affect others. You must be coachable, able to receive objective feedback with a desire to put it into direct practice, and willing to strive alongside team members towards the Gather Campground vision. Your success will largely hinge on your ability to quickly build rapport with guests, understand their needs, and creatively find ways to serve those needs while building systems to help track and operationalize world-class guest experiences.

Objectives & Key Results:

Objective: Ensure a seamless experience for guests to book, arrive, stay, and depart from Gather Campground

Key Results: 

  • Connect with 100% of guests, via phone, within two days of their booking being made, to gather information about the guests and their upcoming stay.
  • Escort 75+% guests to their campsite to ensure a seamless parking and utility hook-up experience, and without hitting anything or otherwise damaging the park. 
  • Build rapport with 50% of guests and log relevant biographical, travel, and life information into their CRM file so that we can tailor communication to them in the future.
  • Connect with 75% of guests before they depart, sharing gratitude with them and tips for where to stop based upon what direction they’re traveling.
  • Ensure continuity between guest expectations for communication and hospitality and what you deliver to them.


Objective: Maximize guest enjoyment and use of Gather Campground amenities. Promote guest experiences that translate into exceptional reviews and new guest referrals.

Key Results: 

  • Gather Campground Bell County receives 10+ 5-star reviews, per month, that mention something to do with ‘service’ or ‘hospitality’.
  • Co-host weekly Gather Campground events that have over 20 guests in attendance.
  • Help 10+ guests, per week, find a place to eat or an event to attend during their stay.
  • Creatively deliver 10+ impact moments for guests, per month, where you went above and beyond to delight them during their stay.
  • Personally help 5+ guests per month extend their stay by at least one night.
  • Chat with each new guest and inspire 75+% of them to come visit the Clubhouse and make a purchase of over $10 in the Camp Store within their stay.


Schedule: The primary role is 10am to 6pm, Monday through Friday. We are also hiring for a Saturday and Sunday Weekend Guest Concierge that also works 11am to 7pm.

Environment: You will work in a clean, thoughtful and positive environment alongside teammates who are striving to fulfill the Gather Campground vision and provide best-in-class experiences to our guests. 

Company: Gather Campgrounds is a private company dedicated to the enrichment of its people and guests. Customer service and guest community are of paramount importance in our campgrounds. We actively curate local attractions, events, and experiences that foster authentic human connections and life-long memories for open road travelers. We are committed to:

  • Thoughtfully and fully training you and your team members on how to effectively reach objectives and key results.
  • Provide you opportunities to creatively contribute to the improvement of Gather Campground standards, systems, and guest experiences.
  • Being thoughtful, exacting, and relentless in our pursuit to create an environment where team members thrive and the natural consequence is exceptional guest experiences.


Compensation: $14-18/hr

Unique to Gather Campground: 

  • No experience necessary
  • Huge growth potential to grow your impact and opportunity as the property grows
  • Performance bonuses available.


For Guest Concierge

Waitlist: Gather Campground

Please fill out the following fields to be added to the upcoming launch of the Gather Campground Bell County, a brand new, modern RV camping experience right in the heart of Bell County.